Return Eligibility
- Submit a return application within 7 calendar days upon delivery (carrier delivery record serves as valid proof).
- Returned goods must be unused, kept in original intact packaging with complete labels, and free of damage, stains, deformation or functional faults. Used, damaged or modified items are not eligible for return.
- Clearance goods, discounted products and complimentary gifts cannot be returned unless with inherent quality defects.
Non-Returnable Cases
- Damage caused by improper use, improper storage (high temperature, sharp object scratch, heavy extrusion) or non-standard operation.
- Return requests submitted after the 7-day window without valid reasons.
- Returns without valid order number, purchase proof or Return Authorization Number (RAN).
Return Process
- Send a return request email to info@lfreshtech.com, including order number, product model, purchase date, return reason and clear product photos.
- Our team reviews requests within 24-48 business hours (Mon-Fri, 9AM-6PM EST) and issues a Return Authorization Number (RAN) together with the return address for approved applications.
- Send back the item in original packaging with the assigned label, and keep the return tracking number properly.
- We conduct product inspection within 3-4 business days after receiving the return; refund or exchange will be processed immediately for qualified returns.
Return Warehouse Address
LFreshtech NA Warehouse
JM WH, 13771 Norton Ave, Chino, CA 91710, United States
B1-324 Horner Ave, Etobicoke, ON M8W 1Z3, Canada
Refund Rules
- Quality defects or our shipping errors: Full refund (including original shipping fee) or free product replacement; we cover return shipping cost.
- Customer-initiated returns (unwanted item, wrong model ordered): Only product cost will be refunded; original shipping fee is non-refundable, and customers bear return shipping expenses.
- Refunds will be returned to the original payment method where possible, taking 5-7 business days for processing (time varies by payment provider and bank).
Exchange Policy
Exchanges are only available for the same model/specification products; cross-model exchange is not supported. Replacement goods will be shipped within 3 business days after inspection, with shipping cost covered by us.
